Refund policy
Overview
Nexoltic sells electronics accessories and replacement parts to customers in the United States. If you are not happy with an item, you can return it within 30 days of delivery for a full refund, and return shipping is free.
Return Window
You have 30 days from the date your order is delivered to start a return. Returns requested after 30 days from delivery cannot be accepted.
Eligible Returns
- Unused items in their original condition and packaging, with all accessories, cables, manuals and documentation included, can be returned for a full refund for any reason, including if the part does not fit your device or you changed your mind.
- Items that arrive defective, damaged, incorrect or not as described are always eligible within the 30-day window, even if they have been opened or tried.
Free Return Shipping
Return shipping is free on every eligible return. We email you a prepaid return label, whether the reason is a fault on our side or simply that the item was not right for you. There is no restocking fee.
How to Start a Return
- Email nexoltic@gmail.com with your order number, the item(s) you want to return and the reason. For a damaged or defective item, please include a photo.
- We reply with your prepaid return label and packing instructions.
- Pack the item securely, attach the label and drop the package off with the carrier.
- Once we receive your return, we issue your refund within 5–10 business days.
Refunds
Eligible returns receive a full refund of the item price, issued to your original payment method within 5–10 business days after we receive the returned item. Shipping on U.S. orders is free, so nothing is deducted for shipping. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective or is not the item you ordered, email nexoltic@gmail.com with your order number and a photo as soon as possible, and within 30 days of delivery. You can choose a replacement (subject to availability) or a full refund, and we send a prepaid label for the return.
Exchanges
The fastest way to exchange an item is to return it for a refund and place a new order for the item you need. If you would like us to coordinate an exchange for the same product in a different specification or color, email nexoltic@gmail.com. Exchanges depend on product availability.
Non-Returnable Items
- Gift cards and downloadable software.
- Items damaged through misuse or accidental damage after delivery (items that arrive defective are always eligible).
Return Shipping Address
Please use the prepaid label we send you. Returns are shipped to:
Nexoltic Returns
2601 East 28th Street, STE 0113
Signal Hill, California 90755
United States
Contact Us
If you have any questions about a return or refund, please contact us at nexoltic@gmail.com. We reply on business days (Monday–Friday).
Last updated: October 21, 2026